Frequently asked questions

Frequently asked questions

FAQ

Have a question? Find out most commronly asked questions below.

• There is no national LPG subsidy program.
• Please contact the social support government entity in your emirate for more information about assistance programs.
• Please contact the social support government entity in your emirate for more information about assistance programs.
• Localized subsidy programs are led by government entities.
• Please contact the social support government entity in your emirate for more information about assistance programs.
• For Abu Dhabi, it is a local authority initiative, and we are following the instruction we have been provided. You can visit the Abu Dhabi Social Support Authority website to find out more or call 800 555.
• You will receive an SMS from Abu Dhabi Social Support Authority confirming that you have part of the LPG subsidy program.
• Please contact the social support government entity in your emirate for more information about assistance programs.
• For Abu Dhabi, you can visit the Abu Dhabi Social Support Authority website or call 800 555.
• You will receive your LPG subsidy in the form of ADNOC Rewards points.
• Your Rewards points will be credited to your ADNOC Distribution account after every eligible LPG purchase.
• The subsidy is only eligible for LPG cylinders bought within the emirate of Abu Dhabi from ADNOC Distribution service stations or on our mobile app.
• ADNOC Distribution is providing targeted assistance in the form of Rewards points to allow customers the flexibility to redeem points against any of our eligible products and services.

• The subsidy amount of AED 16.1 will be credited in the form of points, equal to 16,100 Rewards points, on the first purchase of 25lbs in one calendar month.
• The subsidy amount of AED 38.0 will be credited in the form of points, equal to 38,000 Rewards points, on the first purchase of 50lbs in one calendar month.
• Calendar month is counted from 1st of the month until end of the same month.
• On the mobile app, you can check the Rewards page, and in ‘Rewards History’ the eligible LPG subsidy transaction will have the Rewards Points (along with Subsidy points) mentioned.
• Please contact our call center at 800 300 and the team will help you in resolving any issues.
• When you make a purchase at the station, please use your valid and active Emirates ID or Mobile QR code on the Rewards app before making the transaction.
• Always make sure that you use the same Emirates ID which has been selected by Abu Dhabi Social Support Authority to receive subsidy benefit.
• You can avail subsidy by showing the mobile app QR code at for purchase at the station or through the ADNOC Dist mobile app.
• Always make sure to use the Rewards account on the mobile which has the same Emirates ID selected by Abu Dhabi Social Support Authority to receive subsidy benefit.
• Rewards points can be redeemed against any of our eligible products and services throughout the ADNOC Distribution network of service stations and Oasis convenience stores.
• LPG subsidies are offered only as Rewards points.
• Rewards points will expire after two years.
• The subsidy will be available immediately after an eligible transaction and you are notified by SMS that your points have been credited.

Investor Relations

ADNOC Distribution was established in 1973 as the first UAE government-owned company specialized in the domestic and international marketing and distribution of petroleum products. Today, the publicly listed company is the UAE’s largest fuel distributor and convenience store operator.
ADNOC Distribution is listed on the Abu Dhabi Securities Exchange (ADX).
The company’s International Securities Identification Number (ISIN) is AEA006101017 and ticker symbol is ADNOCDIST.
The company’s paid-up share capital is USD $272.294 million, divided into 12.5 billion shares, each with a nominal value of USD $0.02178. As of 31 December 2023, our parent company, Abu Dhabi National Oil Company, owned 77% of our outstanding shares.
As of 31 December 2022, ADNOC Distribution’s free float is 23% of shares.
Any investor with an up-to-date investor number (NIN) registered through the ADX can place orders to buy and sell shares through a licensed and registered brokerage company. Trading on the ADX is possible only through an authorized broker. Contact your broker or visit www.adx.ae (FAQs) for a complete list of brokerage companies.
ADNOC Distribution is a leading mobility retailer in UAE. The Company operates service stations in all seven emirates in its home country, plus Saudi Arabia and Egypt, and sells lubricants in 40 countries across the world via distributors. ADNOC Distribution has 846 service stations, 532 in the UAE, 69 in the Kingdom of Saudi Arabia, and 245 in Egypt. As a non-fuel retail leader in the UAE, it operates 361 convenience stores, 34 vehicle inspection centers, and other leading services spanning car wash, lube change, and EV charging. The Company is also the leading marketer and distributor of fuels to commercial, industrial, and government customers throughout the UAE. All figures as of 31 March 2024.
ADNOC Distribution aims to pay dividends twice during each fiscal year, with an initial payment in October and a second payment in April the following year. Our dividend policy sets an annual dividend of USD 700 million (20.57 fils per share) for 2024-2028 or minimum 75% of net profits, whichever is higher, supported by robust cash generation and balance sheet strength. Since our IPO in 2017, we have consistently increased returns to our shareholders through our progressive dividend policy with a dividend track record of USD 400 million for 2018, USD 650 million for 2019, USD 700 million for 2020, 2021, 2022 and 2023.
Please get in touch with the Clearing, Settlement and Depository (CSD) Department at Abu Dhabi Securities Exchange by emailing csd@adx.ae or calling +971 2 616 8666
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NGV

No - the cylinder valve has safety devices that vent the gas when the temperature and/or pressure increases.
The storage cylinders are built to a rigorous standard certified by UN norms (ECE R110), which adds strength to the overall structure. As a result, Natural Gas (NG) storage is stronger than gasoline fuel tanks. NG cylinders are subjected to a number of tests measuring resistance to heat and pressure extremes, gunfire, collisions and fire. Storage cylinders are equipped with an electrical solenoid valve and manual closing system in case of an emergency or for maintenance. They have additional safety devices, such as excess flow valves, which limit or shut off gas flow in case of gas pipe rupture.
There are no risks in using NGV because of the following reasons: 1. Natural gas (NG) is lighter than air, so it will rise rapidly and dissipate in cases of accidental leakage. 2. There is no possibility of spillage like gasoline; leaked gas cannot be ignited because no liquid can be accumulated on the ground. 3. The NG circuit is hermetic: it excludes all air inside, preventing an explosive mixture from forming.
The engine performance under NG will remain almost the same for 4-cylinder and 6-cylinder vehicles. Reduction in power may be felt at acceleration for 8-cylinder vehicles.
Yes, it can be used in the desert without any problems.
The same speed can be reached when driving on natural gas. In the Guinness Book of Records, an Audi A4 was recorded as the fastest vehicle running on natural gas, reaching 364.6 km/hr in April 2009.
In gasoline mode, there is no decrease in power. In gas mode, there are many engineering parameters that affect power, but with new engine technology and conversion systems, you will not feel a notable difference.
No, it is actually the opposite. The use of NG can extend the lifetime of the engine. The reason is that due to the clean combustion of NG and the fact that hardly any carbon is generated during the process, the overall result is that the NG engine and the oil in the engine remain much cleaner compared to vehicles running on gasoline or diesel.
There is no reason to be concerned. Many conversions have already been accomplished successfully, and so far, no information about technical problems has been reported. It is important to note that more than 22 million vehicles are running on NGV worldwide in more than 80 countries, with more than 12,000 conversions in UAE alone.
Yes. The warranty on the conversion kit is for 2 (two) years or 100,000km (whichever comes earlier) from the date of conversion and certification. Customers must ensure that annual inspection of gas system (Gas System Test – GST) is done at the respective NGV Conversion Workshop. WARNING Any repairs, installations, or modifications to NGV Conversion parts and cylinders through any unauthorized conversion workshop will hold the customer accountable to appropriate legal action and make the warranty invalid and cancelled. Failure to follow the proper installation and handling instructions may result in accident or personal injury for which the company declines any responsibility. The warranty will be invalid under the following conditions: Any fault or damage due to improper operation or misuse of the system or not complying with operating instructions. Any modification / alteration / repair undertaken outside authorized conversion centers. If an engine is overhauled / repaired / replaced without prior reporting, test and check-up / recertification by the conversion centers. In case of any minor or major accident that affects the conversion system / conversion kit parts. Warranty does not give right to the customer for claim or repatriation of any expenses, should the customer not comply with warranty conditions and the user manual.
No, NGV is a naturally occurring gaseous fuel, whereas LPG is liquefied petroleum gas made from petroleum products (propane and butane).
No, this is not possible. As per UAE regulations, using LPG fuel for gas-driven vehicles is not permitted.
The main components in NGV conversion kits are: NG Cylinder Cylinder Valve Pipe Line Filling Valve Electronic control unit Regulator Injection rail Switch with level indicator
Conversion to natural gas must take place in an authorized and certified workshops, equipped with the necessary certified equipment and technicians.
The conversion kit does not need to be maintained, and we recommend the customer follows the routine maintenance required by the vehicle manufacturer. If a customer requires periodic maintenance, it is recommended that this is done after every 20,000 km or if there is a change in the performance on gas mode. To have optimum results with NGV, we recommend making periodic checks on the following: Air filter The air filter should be maintained in perfect condition for its use. A dirty filter partially closes the airflow, modifying the air/fuel ratio. Ignition system Check and maintain the operation of all elements of the ignition system. Replacing parts when necessary, assures the excellent performance of your vehicle using either NGV or gasoline. Cooling system The radiator and water conduction systems should be maintained and kept clean and free of any encrustations.
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