ADNOC Distribution Extends Deadline for Regulating Sale of Subsidised LPG Cylinders in Abu Dhabi through Rahal e-Gas to 30 September

14 September 2015

The move is intended to provide enhanced convenience to end-users and allow more time for the processing of customer applications.

Following the close of deadline, ADNOC Distribution will continue to issue Rahal e–Gas for beneficiaries starting from 1 October with an additional fee of AED50 that will be deducted from the first time application charge of AED200. The remaining balance on the Rahal e-Gas card can be used for the purchase of LPG cylinders.

Abdulla Salem Al Dhaheri, CEO of ADNOC Distribution, said: “We have extended the deadline to 30 September as per the request of our loyal customers and ensure we provide them with adequate time to process the applications and to provide them with more convenience. We are confident our decision will help further regulate the sale of LPG cylinders through the use of Rahal e-cards in the emirate of Abu Dhabi. Our efforts are aligned to the UAE’s vision of migrating all functions to smart platforms, a move that will eventually benefit our end-users.”

The new monthly quotas set by ADNOC Distribution for subsidised LPG cylinders purchased via the Rahal e-Gas scheme permit Emirati families to purchase AED150 worth of LPG cylinders, while the limit is AED70 for single Emirati citizens. Monthly quotas for resident expat families have been set at AED70 and for single expat residents at AED40.

Currently, ADNOC Distribution provides registration and issuance of Rahal e-Gas cards across all of its Rahal centres, including ADNOC Distribution’s Head Office in Abu Dhabi, Rahal centres at the Airport Road service station, Musaffah station and Khalifa City station, Customers can also apply for e-Gas cards, at the Al Ain Regional Office and Western Region centre in Madinat Zayed. The cards are available across 139 different service stations across the emirate of Abu Dhabi, 81 of them are in Abu Dhabi city, 39 in Al Ain and 19 in the Western Region.

 To apply for a five-year valid Rahal e-Gas card, Emiratis need to present the following documents: an Emirates ID card; original copy of Family Book (for UAE families only); and proof of residency (which can be a choice of one of the following documents proving they are residents of Abu Dhabi - either a certificate or the latest copy of the water and electricity bill or original copy of Tawtheeq).

Expat residents are entitled to a one-year valid Rahal e-Gas card if they present the following: an Emirates ID card; original copy of spouse/child visa (for expat families only); and proof of residency (which can be a choice of one of the following documents proving they are residents of Abu Dhabi - either the latest copy of the water and electricity bill/certificate or original copy of Tawtheeq).

First time registration for Rahal e-Gas cards is free. Any modification of card data, as well as replacement of lost and damaged cards, will cost AED50. Also, when getting the card issued for the first time, customers are required to charge their cards with a AED200 minimum balance that can later be used for buying gas cylinders. Rahal e-Gas cards can only be used within the service stations network in Abu Dhabi emirate, while renewals can only be done at Rahal centres subject to valid application submission. 

Meanwhile, individuals or families in the emirate of Abu Dhabi can also continue to buy LPG cylinders by paying in cash, or by using credit cards at non-subsidised rates.

Customers are encouraged to use the online application form available on the company website ( as a faster and more convenient way to get the Rahal e-Gas card. In addition, customers can call the ADNOC Distribution hotline (800 300) to learn more about applying for the cards.