Frequently asked questions

Frequently asked questions

FAQ

Have a question? Find out most commronly asked questions below.

Rewards

You can earn Rewards points for all your fuel, shop, car wash and lube change spend at ADNOC Distribution service stations. Show your Emirates ID or Membership QR code on your app at the time of purchase, and points are credited to your Rewards account. Pay with the ADNOC Distribution app and 25% bonus points are automatically added to your account.
ADNOC Rewards program, the first fuel retail loyalty program in the UAE, rewards members with points for purchases at ADNOC Distribution service stations when you fuel up, shop, or use our car wash and lube change services. You can redeem offers on our app or use points to pay for purchases.
To claim an offer on the app, click on 'Rewards' for the offer you wish to claim and select the quantity. Vouchers will be generated in the app's 'My Vouchers' section.
There are multiple ways you can redeem your points on our non-fuel products and services, such as car wash, lube change, or offers from our convenience stores. Check out the 'Rewards' tab on our mobile app to select rewards and redeem vouchers of your choice.
You can pay by cash or card to collect Reward points. Pay with the ADNOC Distribution app and get a bonus 25% points. Using the app is easy; top up money and pay conveniently using your Emirates ID, Mobile pay, ADNOC Plus card or smart tag for fuel. You can top up money to your ADNOC Wallet through the mobile app or by visiting our convenience store.
To use a voucher, go to 'My Vouchers', click 'Use', and a barcode will be displayed on your app window. Show the barcode to one of our service agents who will scan the voucher.
TIERS are different levels that members can achieve after registering to the ADNOC Rewards program. Each TIER offers unique benefits and privileges to the member.

The Rewards program will have four Tiers/Levels

Level 1 – BLUE (Lowest)

Level 2 – SILVER

Level 3 – GOLD

Level 4 – PLATINUM (Highest)


 Members can collect one FALCON for doing any of the below –

A. Fuel purchase of AED 75 and above – includes ULG 91, 95 or 98

B. Non-fuel purchase of AED 20 and above – includes eligible products purchased from Oasis, Car Wash, Oil change, EV, LPG ordered from ADNOC Dist mobile application.

FALCONs cannot be used and do not have any monetary value. FALCONS are collected on every eligible purchase and is used to calculate the member’s TIER.
Yes, FALCONs will expire in 12 months from date of collection by the member. Only FALCONS collected in the last 12months are considered for TIER eligibility calculations.

Investor Relations

ADNOC Distribution was established in 1973 as the first UAE government-owned company specialized in the domestic and international marketing and distribution of petroleum products. Today, the publicly listed company is the UAE’s largest fuel distributor and convenience store operator.
ADNOC Distribution is listed on the Abu Dhabi Securities Exchange (ADX).
The company’s International Securities Identification Number (ISIN) is AEA006101017 and ticker symbol is ADNOCDIST.
The company’s paid-up share capital is USD $272.294 million, divided into 12.5 billion shares, each with a nominal value of USD $0.02178. As of 31 December 2023, our parent company, Abu Dhabi National Oil Company, owned 77% of our outstanding shares.
As of 31 December 2022, ADNOC Distribution’s free float is 23% of shares.
Any investor with an up-to-date investor number (NIN) registered through the ADX can place orders to buy and sell shares through a licensed and registered brokerage company. Trading on the ADX is possible only through an authorized broker. Contact your broker or visit www.adx.ae (FAQs) for a complete list of brokerage companies.
ADNOC Distribution is the leading fuel distributor and convenience store operator in the UAE. As of 31 December 2022, the company operates 502 retail fuel stations and 362 convenience stores across the Emirates and is the leading marketer and distributor of fuels to commercial, industrial, and government customers throughout the country. ADNOC Distribution operates in all seven emirates of the UAE, and in 2018 expanded its retail fuels operations internationally to the Kingdom of Saudi Arabia, where it operates 66 retail fuel stations as of 31 December 2022
ADNOC Distribution aims to pay dividends twice during each fiscal year, with an initial payment in October and a second payment in April the following year.  Our dividend policy sets a dividend of Min. SD 700 million for 2023, and minimum 75% of distributable profits for the years thereafter, supported by robust cash generation and balance sheet strength.  Since our IPO in 2017, we have consistently increased capital returns to our shareholders through our progressive dividend policy with a dividend track record of USD 400 million for 2018, USD 650 million for 2019, USD 700 million for 2020, and USD 700 million for 2021.
Please get in touch with the Clearing, Settlement and Depository (CSD) Department at Abu Dhabi Securities Exchange by emailing csd@adx.ae or calling +971 2 616 8666
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NGV

No - the cylinder valve has safety devices that vent the gas when the temperature and/or pressure increases.
The storage cylinders are built to a rigorous standard certified by UN norms (ECE R110), which adds strength to the overall structure. As a result, Natural Gas (NG) storage is stronger than gasoline fuel tanks. NG cylinders are subjected to a number of tests measuring resistance to heat and pressure extremes, gunfire, collisions and fire. Storage cylinders are equipped with an electrical solenoid valve and manual closing system in case of an emergency or for maintenance. They have additional safety devices, such as excess flow valves, which limit or shut off gas flow in case of gas pipe rupture.
There are no risks in using NGV because of the following reasons: 1. Natural gas (NG) is lighter than air, so it will rise rapidly and dissipate in cases of accidental leakage. 2. There is no possibility of spillage like gasoline; leaked gas cannot be ignited because no liquid can be accumulated on the ground. 3. The NG circuit is hermetic: it excludes all air inside, preventing an explosive mixture from forming.
The engine performance under NG will remain almost the same for 4-cylinder and 6-cylinder vehicles. Reduction in power may be felt at acceleration for 8-cylinder vehicles.
Yes, it can be used in the desert without any problems.
The same speed can be reached when driving on natural gas. In the Guinness Book of Records, an Audi A4 was recorded as the fastest vehicle running on natural gas, reaching 364.6 km/hr in April 2009.
In gasoline mode, there is no decrease in power. In gas mode, there are many engineering parameters that affect power, but with new engine technology and conversion systems, you will not feel a notable difference.
No, it is actually the opposite. The use of NG can extend the lifetime of the engine. The reason is that due to the clean combustion of NG and the fact that hardly any carbon is generated during the process, the overall result is that the NG engine and the oil in the engine remain much cleaner compared to vehicles running on gasoline or diesel.
There is no reason to be concerned. Many conversions have already been accomplished successfully, and so far, no information about technical problems has been reported. It is important to note that more than 22 million vehicles are running on NGV worldwide in more than 80 countries, with more than 12,000 conversions in UAE alone.
Yes. The warranty on the conversion kit is for 2 (two) years or 100,000km (whichever comes earlier) from the date of conversion and certification. Customers must ensure that annual inspection of gas system (Gas System Test – GST) is done at the respective NGV Conversion Workshop. WARNING Any repairs, installations, or modifications to NGV Conversion parts and cylinders through any unauthorized conversion workshop will hold the customer accountable to appropriate legal action and make the warranty invalid and cancelled. Failure to follow the proper installation and handling instructions may result in accident or personal injury for which the company declines any responsibility. The warranty will be invalid under the following conditions: Any fault or damage due to improper operation or misuse of the system or not complying with operating instructions. Any modification / alteration / repair undertaken outside authorized conversion centers. If an engine is overhauled / repaired / replaced without prior reporting, test and check-up / recertification by the conversion centers. In case of any minor or major accident that affects the conversion system / conversion kit parts. Warranty does not give right to the customer for claim or repatriation of any expenses, should the customer not comply with warranty conditions and the user manual.
No, NGV is a naturally occurring gaseous fuel, whereas LPG is liquefied petroleum gas made from petroleum products (propane and butane).
No, this is not possible. As per UAE regulations, using LPG fuel for gas-driven vehicles is not permitted.
The main components in NGV conversion kits are: NG Cylinder Cylinder Valve Pipe Line Filling Valve Electronic control unit Regulator Injection rail Switch with level indicator
Conversion to natural gas must take place in an authorized and certified workshops, equipped with the necessary certified equipment and technicians.
The conversion kit does not need to be maintained, and we recommend the customer follows the routine maintenance required by the vehicle manufacturer. If a customer requires periodic maintenance, it is recommended that this is done after every 20,000 km or if there is a change in the performance on gas mode. To have optimum results with NGV, we recommend making periodic checks on the following: Air filter The air filter should be maintained in perfect condition for its use. A dirty filter partially closes the airflow, modifying the air/fuel ratio. Ignition system Check and maintain the operation of all elements of the ignition system. Replacing parts when necessary, assures the excellent performance of your vehicle using either NGV or gasoline. Cooling system The radiator and water conduction systems should be maintained and kept clean and free of any encrustations.
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