ADNOC

ADNOC Distribution Extends Deadline for Regulating Sale of Subsidised LPG Cylinders in Abu Dhabi through Rahal e-Gas to 17 September

31 August 2015

ADNOC Distribution has announced an extension of deadline for the sale of LPG cylinders in the emirate of Abu Dhabi through Rahal e-Gas cards to 17 September, 2015.

The move is intended to provide enhanced convenience, reduce waiting time for customers and allow more time for the processing of customer applications.

Recently, ADNOC Distribution has authorised a further 41 service stations in the emirate of Abu Dhabi to receive and process customer applications for Rahal e-Gas cards, bringing the total number of service stations mandated to handle applications to 139. This initiative is part of ongoing efforts to by ADNOC Distribution to ensure optimum convenience for customers.

Abdulla Salem Al Dhaheri, CEO of ADNOC Distribution, said: “ADNOC Distribution is committed to the highest levels of customer service and convenience as part of our service delivery mandate. Towards this priority, we have extended the deadline for the regulation of the sale of LPG cylinders in the emirate of Abu Dhabi till 17 September in order to ensure safer, easier and hassle-free service to our loyal customers.”

Al Dhaheri added: “We would like to reiterate that regulating the sale of LPG cylinders through Rahal e-Gas cards is in line with the UAE’s vision to migrate all functions to smart platforms, a move that will eventually greatly benefit end users.”

ADNOC Distribution has increased the number of administrative staff for receiving and processing online applications through the company website. The ADNOC Distribution team reviews and processes applications on a case-by-case basis to ensure greater convenience to customers and enhanced efficiency of operations.

The new monthly quotas set by ADNOC Distribution for subsidised LPG cylinders purchased via the Rahal e-Gas scheme permits AED150 for Emirati families and AED70 for single Emirati citizens. Monthly quotas for resident expat families have been set at AED70 and for single expat residents at AED40.

Currently, ADNOC Distribution provides registration and issuance of Rahal e-Gas cards across all of its Rahal centres, including ADNOC Distribution’s Head Office in Abu Dhabi, Rahal centres at the Airport Road service station, Musaffah station and Khalifa City station, Customers can also apply for e-Gas cards, at the Al Ain Regional Office and Western Region centre in Madinat Zayed. The cards are therefore available across the emirate of Abu Dhabi at 81 outlets in Abu Dhabi city, 39 in Al Ain and 19 in the Western Region.

To apply for a five-year valid Rahal e-Gas card, Emiratis need to present the following documents: an Emirates ID card; original copy of Family Book (for UAE families only); and proof of residency (which can be a choice of one of the following documents proving they are residents of Abu Dhabi - either a certificate or the latest copy of the water and electricity bill or original copy of Tawtheeq).

Expat residents are entitled to a one-year valid Rahal e-Gas card if they present the following: an Emirates ID card; original copy of spouse/child visa (for expat families only); and proof of residency (which can be a choice of one of the following documents proving they are residents of Abu Dhabi - either the latest copy of the water and electricity bill/certificate or original copy of Tawtheeq).

First time registration for Rahal e-Gas cards is free. Any modification of card data, as well as replacement of lost and damaged cards, will cost AED50. Also, when getting the card issued for the first time, customers are required to charge their cards with a AED200 minimum balance that can later be used for buying gas cylinders. Rahal e-Gas cards can only be used within the service stations network in Abu Dhabi emirate, while renewals can only be done at Rahal centres subject to valid application submission.

Meanwhile, individuals or families in the emirate of Abu Dhabi can also continue to buy LPG cylinders by paying in cash, or by using credit cards at non-subsidised rates.

Customers are encouraged to use the online application form available on the company website (www.adnocdistribution.ae) as a faster and more convenient way to get the Rahal e-Gas card. In addition, customers can call the ADNOC Distribution hotline (800 300) to learn more about applying for the cards.