Terms and Conditions
Effective as of 29th July 2020
These terms and conditions (the Terms) shall govern the relationship between you and Abu Dhabi National Oil Company for Distribution PJSC or its companies, subsidiaries and/or affiliates (collectively ADNOC, 'we', 'our' or 'us') when you use the ADNOC Rewards Program.
1 Definitions and interpretation
1.1 In this document the following terms have the following meanings unless inconsistent with the context:
Account means the ADNOC Rewards account that the Accountholder has with ADNOC in order to access and use ADNOC Rewards;
Accountholder or Accountholder(s) means any person(s), who hold(s) an Account (as approved by ADNOC);
ADNOC Partners means any participating sponsors and partners providing Rewards as part of ADNOC Rewards;
ADNOC Partner Programme means a programme run by an ADNOC Partner that Accountholders are eligible to access as a result of being an ADNOC Rewards member (subject to any terms and conditions of the relevant ADNOC Partner Programme);
ADNOC Plus Card means the prepaid card available at all ADNOC convenience stores, and can be instantly topped up on ADNOC Wallet;
ADNOC Rewards means the loyalty program run by ADNOC;
ADNOC Station means an ADNOC service station;
ADNOC Wallet means ADNOC's secure (online) customer portal that allows an Accountholder (via the Website or App) to access, create and manage their Account information and to perform Account services;
ADNOC Wallet Terms means the terms and conditions governing the ADNOC Wallet which can be found at https://www.adnocdistribution.ae/en/adnoc-wallet-tcs/;
App means the ADNOC Distribution mobile app which is currently available on the Apple app store and Google app store;
C-store means an ADNOC convenience store;
EID means Emirates ID;
Employee means an employee of ADNOC;
Enrolment Date means the date that an Accountholder successfully registered with ADNOC Rewards;
Family Membership means the joint membership account that an Accountholder may create for the purpose of the Accountholder and their Relation(s) collectively earning Points;
Mobile Paymeans a contactless payment token that allows an Accountholder to pay directly from their smartphone;
Points means the points that are the currency brand of ADNOC Rewards which Accountholders are able to earn;
Relations means any immediate family member of an Accountholder including (but not limited to) a spouse, child (including any step or adopted child), grandchild, or parents of the Accountholder;
Reward(s) means any product, service, gift or prize that an Accountholder is eligible to receive or redeem when they accrue Points;
Qualifying Transaction has the meaning given to it at clause 6.1;
Smart Tag means a wireless payment device that activates upon contact with a fuel nozzle at an ADNOC Station, and automatically deducts the total amount of the fuel from the device after refueling is complete;
Terms means these terms and conditions as may be varied by ADNOC from time to time;
You means the Accountholder who accepts and enters into these Terms. Your shall have a corresponding meaning; and
Website means https://www.adnocdistribution.ae/
2.2 You agree that you have read and understood and agree to be bound by these Terms.
2.3 ADNOC may at any time, and at its sole and absolute discretion:
2.3.1 suspend, terminate, cancel, withdraw, amend or vary ADNOC Rewards and / or these Terms; or
2.3.2 substitute ADNOC Rewards with an alternative rewards scheme.
2.4 Any updated or amended Terms shall supersede any terms agreed to by you and ADNOC in respect of ADNOC Rewards and it is your responsibility to remain aware of any such updates. We will publish the latest Terms on our Website and on the App.
3.1 Each Accountholder must be a resident in the United Arab Emirates and aged 18 years or over (to be assessed on the day that the member joins ADNOC Rewards).
3.2 ADNOC Rewards is available to individuals for their personal use only and is limited to one Account per individual. An Accountholder shall not use ADNOC Rewards for any business or commercial purposes and ADNOC may refuse any application for ADNOC Rewards membership for any reason.
3.3 Employees and their Relations are eligible to join ADNOC Rewards, but neither shall be eligible to enter in to any contests or win any prizes run through or in conjunction with ADNOC Rewards.
3.4 ADNOC may withdraw, cancel or decline to issue any Account, discount and/or any other Reward in whatever form, and/or remove an Accountholder from ADNOC Rewards at any time where ADNOC has a reasonable belief of any:
3.4.1 abuse or attempted abuse of ADNOC Rewards;
3.4.2 breach or attempted breach of the Terms; and/or
3.4.3 behaviour relating to ADNOC Rewards and/or ADNOC that involves theft, misconduct, abusive or offensive behaviour, and/or supplying false or misleading information.
3.5 ADNOC Rewards membership is not assignable, transferable, cannot be copied and subject to clause 4.2, can only be used by the Accountholder who is named and registered as a member on ADNOC Rewards.
4 Family Membership
4.1 An Accountholder may create an ADNOC Rewards Family Membership by adding Relations to their ADNOC Wallet and any terms and conditions that apply to such membership in addition to these Terms shall be communicated to you by ADNOC when the Family Membership is created by you.
4.2.1 the Accountholder and their Relations can individually earn Points, which will be aggregated together, towards the Family Membership;
4.2.3 only the Accountholder can redeem the Points, however ADNOC may (at its sole discretion) give the Accountholder the option to allow the Accountholder's Relations to redeem his/her Points.
5.1 When you enrol on ADNOC Rewards and become an ADNOC Rewards member, you will automatically be registered on the ADNOC Wallet and become subject to the ADNOC Wallet Terms.
5.2 Customers who are not existing Accountholders:
5.2.1 can register for ADNOC Rewards through a simple sign-on process via the following channels:
(a) website – users can self-register via the Website;
(b) call centre – users can call our call centre and be registered manually by our agents;
(c) mobile app – users can download the App and register; and
(d) onsite tablet / handheld device at an ADNOC Station – by sharing your EID, onsite staff/promoter can assist in the registration;
5.2.3 once registered, will be enrolled on to ADNOC Rewards (to which these Terms will apply) and your EID will be used to link transactions to earning Points; and
5.2.4 use of the ADNOC Wallet is subject to the ADNOC Wallet Terms (which are separate from these Terms).
6 Earning Points
6.1 Accountholders may earn Points on completed transactions on fuel (ULG 91, ULG 95, ULG 98), convenience store purchases, car wash, lube change services and LPG at ADNOC stations on or after the Enrolment Date (a Qualifying Transaction).
6.2 You can earn Points, which will automatically be credited to your Account where you complete a Qualifying Transaction:
6.2.1 using cash or bank card, and you present your EID to the ADNOC Station staff at the time of purchase or show your digital membership QR code; or
6.2.2 using your ADNOC Wallet.
6.3 It may take up to 24 hours for earned or redeemed Points to appear in your Account.
6.4 Points cannot be earned on:
6.4.1 tobacco and related products, phone cards, gift cards, mobile top-ups, lottery, and over the counter medicines; or
6.4.2 purchases made from non-participating stores at ADNOC Stations.
6.5 Subject to clause 6.6, ADNOC and ADNOC Partners may at any time provide you with additional ways to receive Points through deals, offers, promotions, and other programs that are not set out in these Terms. Please note that any other deals, offers, promotions and/or programs may be subject to additional terms and conditions (as notified to the Accountholder from time to time).
6.6 ADNOC shall have sole discretion on whether ADNOC Rewards can be used in conjunction with any other deal, offer, promotion and/or programme that is available from ADNOC and/or ADNOC Partners at any given time.
6.7 Points have no monetary value and cannot be sold, assigned or transferred to others, exchanged for money or used as value in other transactions, save for those facilitated by ADNOC Rewards in accordance with these Terms.
7 Redeeming Points
7.1 Accountholders can redeem their accrued Points against the following ADNOC products, services and third party offers:
7.1.1 C-store products (subject to clause 7.2.2);
7.1.2 car wash;
7.1.3 lube change service;
7.1.4 vouchers for free / discounted services at an ADNOC Station;
7.1.5 vouchers from ADNOC Partners;
7.1.6 auctions – using Points to bid;
7.1.7 raffles – using Points to get a raffle entry; and
7.1.8 any other products or services that ADNOC makes known to Accountholders from time to time.
7.2 Points cannot be redeemed on:
7.2.1 fuel products; and
7.3 If you wish to redeem your Points, you must have sufficient Points in your Account in order to complete the transaction. Subject to this, you can apply for any number of offers available to you in your Account, whether in a single transaction or across multiple transactions.
7.4 Once you have redeemed Points they will automatically be deducted from your Account at the time of redemption and cannot be used again.
7.5 Points must be redeemed by the Accountholders within two years of the Qualifying Transaction (Two Year Period). Any unused Points will expire if they are not used within the Two Years Period.
8 ADNOC Partner programmes
8.1 Points can also be earned and redeemed with ADNOC Partners subject to any applicable terms and conditions required by any ADNOC Partner. It is your responsibility to ensure that you comply with any related third party terms and that you are aware of any third party privacy policies that may apply to you, in conjunction with these Terms.
8.2 ADNOC may at any time and without prior notice to Accountholders, add, withdraw, limit, modify or cancel any ADNOC Partner Programme and it is your responsibility to verify eligibility to earn and redeem Points with any ADNOC Partner.
8.3 In respect of certain ADNOC Partners, Accountholders may make a transfer of Points from:
8.3.1 their ADNOC Rewards Account to any participating ADNOC Partners' loyalty account, or
8.3.2 their ADNOC Partners loyalty account to their ADNOC Rewards Account,
provided always that once Points have been transferred into, or out of, your ADNOC Rewards Account these Points will become non-transferrable. Furthermore pursuant to clause 8.1 above, you acknowledge and agree that once Points are transferred to ADNOC Partners' loyalty accounts you will be bound by any applicable terms and conditions that are required by any ADNOC Partner.
8.4 A full list of the ADNOC Partners that you can transfer Points to and/or from is available on the App and Website.
9.1 Accountholders may return item(s) that have been purchased from an ADNOC convenience store (subject to the respective ADNOC returns policy), and where the initial purchase of the item(s):
9.1.1 was paid for using Points, ADNOC Rewards will refund the equivalent Points used to purchase the returned item(s) to your Account within one week; or
9.1.2 earned Points, ADNOC Rewards will deduct from your Account the equivalent number of Points earned from the purchase once the return transaction has been processed. If there is insufficient Points in your Account, the equivalent monetary value of the Points earnt on the relevant transaction, will be deducted from your Account before the amount owed to you is refunded.
9.2 An Accountholder cannot:
9.2.1 exchange any product that they have purchased using their Points (whether at an ADNOC convenience store or elsewhere); and
9.2.2 return or seek a refund for any vouchers and gift cards that they have purchased using their Points.
10 Cancellation and termination
10.1 ADNOC may suspend or terminate your ADNOC Rewards membership at any time, or modify or restrict your ability to use Points, immediately and without notice where ADNOC reasonably believe that:
10.1.1 you have not earned or redeemed Points for a period of 3 or more years;
10.1.2 you have violated any of these Terms;
10.1.3 you engage in wilful misconduct, including but not limited to the fraudulent acquisition of Points or sale or abuse of Points or the sale or abuse of redeemed goods or benefits; or
10.1.4 you have provided us with false, incomplete or misleading information,
and, if we terminate your ADNOC Rewards membership, any accrued Points will immediately be void and cannot be used.
11 ADNOC's rights
11.1 Neither ADNOC nor its agents shall be liable under or in connection with these Terms, ADNOC Rewards or the use or redemption of any Reward, for any indirect or consequential cost, expense, loss or damage even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the Accountholder, ADNOC or its agents, and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
11.2 ADNOC reserve the right to investigate any activity that it believes to be of a fraudulent nature or otherwise seeking to circumvent these Terms.
11.3 You will be responsible to ADNOC for any claims, costs, damages, losses, liabilities, expenses or legal proceedings brought against ADNOC by any third party as a result of unauthorised access to your ADNOC Wallet or ADNOC Rewards in breach of these Terms.
12.1 If you are experiencing any problems with accessing or using your Account or have any questions in relation to ADNOC Rewards, please contact us at firstname.lastname@example.org or call us on 800 300 between 7am to 11pm 7 days a week.
12.2 These Terms are governed by the laws of Abu Dhabi and the federal laws of the United Arab Emirates. In the event of any dispute, you agree to submit to the exclusive jurisdiction of the courts of the Emirate of Abu Dhabi.